Payment Terms & Return Policy

Payment Terms

Divspec’s standard payment terms are 1% 10, n/30.  Unless special arrangements have been made, balances that remain unpaid after sixty (60) days may result in suspension of credit.  All outstanding balances beyond our normal terms are subject to an interest rate of 1.5% per month.  All sales taxes will be charged unless the appropriate exemption certificate is received at the time of purchase.

Return Policy

Most items are returnable within 30 days of the original purchase date. Please note the following:
  • All material must be in its original carton and free from damage or defects.
  • All claims for shortages or errors must be made within five (5) days of receipt of goods.
  • Materials sold by the carton must be returned in complete boxed quantities. Returns are subject to a restocking charge.
  • All returns must be approved by a Divspec customer service representative.
  • A Return Merchandise Authorization (RMA) must be issued by a Divspec customer representative prior to accepting returns. Divspec sales representatives and delivery drivers are not authorized to accept returns without prior authorization.
  • Material ordered in accordance to Divspec’s Special Order Policy is not returnable unless previous arrangements were made at the time of purchase or the product failed to meet the original purchase specification(s). Customers will be advised at the time of purchase if items are subject to the Special Order Policy.
  • Product returned beyond 30 days of the original purchase date requires special approval and is subject to higher restocking charges.
  •  Material may not be returned beyond 60 days of the original purchase date.


Our commitment to Quality is…“Stainless”